Privacy Policy

Last updated - June 1, 2023

Welcome to the Privacy Policy for Puzzle Financial Inc. (“Company,” “we" or “us"). This Privacy Policy describes how we collect, use and disclose information about you (“Information”) related to your use of and access to the Website. Please read this Privacy Policy carefully.

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Website. If you use the Website on behalf of a company or other entity then “you” includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to these Terms, and (b) you agree to these Terms on the entity’s behalf.

Types of Information We Collect

When you use the Website, we may collect Information in the following categories:

Personal Information means information that identifies you (whether directly or indirectly), such as your name, email address and telephone number.
Non-Personal Information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, you. If Non-Personal Information is directly or indirectly associated with Personal Information, this Non-Personal Information is then treated as Personal Information.

Information we may collect about you includes:

Information you provide when you use the “Contact Us”, “Sign Up”, “Application” “Waitlist” or other pages or functionality on the Website, including information such as your name and email address.
Usage, viewing and technical Information, including your IP address or device identifier when you use the Website. If you access the Website from a mobile device, that mobile device may also provide us with details of your location. Most mobile devices allow you to disable this functionality.
Data you provide to us by uploading information to our system, connecting third party data sources to us via tools such as APIs or your login credentials, or additional information or documents that you submit to us via email, a communication service, or our system directly.

How We Collect Your Information

We collect Information you provide to us when you use the “Contact Us” functionality on the Website. We collect Information through unique identifiers (such as IP address or your mobile device advertising identifier). We use “cookies” and other technologies to collect data that enable us to better understand and improve the usability, performance and effectiveness of our Website. Cookies are files sent to your browser and stored on your computer. We use cookies to gather general Information about your use of the Website, the files you have designated for backup, the configuration of your computer and your computer’s interaction with the Website, and stores this Information in log files. We use this Information to understand traffic on our Website, enabling us to improve the Website, provide the best online experience possible, and improve our customer service. We use the following types of cookies on our site:

Strictly Necessary Cookies These cookies are essential in order to enable you to navigate and use our Website. Without these cookies, the Website you have asked for, may not be provided.
Performance Cookies These cookies collect Information about how you use the Website. These cookies don’t collect Personal Information and are only used to improve how the Website work.
Other Technologies We may also use other Internet technologies, such as web beacons or pixel tags and other similar technologies, to deliver or communicate with cookies and analyze your use of the Website.

You may disable cookies by changing the settings on your browser, phone and/or device. Check your browser or device’s help or support menu for further information. Remember that if you disable cookies it is likely to affect how the Website work and you may not be able to access or use certain features of the Website.

We use third parties’ analytic and tracking tools to better understand who is using the Website, how people are using the Website and how to improve the effectiveness of the Website and its content. Those third party companies may use cookies, pixel tags or other technologies to collect and store Non-Personal Information such as time of visit, pages visited, time spent on each page of the Website, device identifiers, type of operating system used and other website(s) you may have visited. They might combine Information they collect from your interaction with Website with Personal Information they collect from other sources. We do not have access to, nor control over, third parties’ use of cookies or other tracking technologies.

Online Tracking

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. The Company and the Website do not recognize DNT.

Use of Your Information by the Company

The ways in which we may use your Information include the following:

To provide you with the Website.
To create anonymized and aggregated data sets that may be used for a variety of functions, including research, internal analysis, analytics, and other functions.
To ensure consistency with local law and choices and controls that may be available to you.
To detect, investigate and prevent activities that may violate our policies or be illegal.
To optimize or improve the content and features of the Website.
To monitor and analyze the Website usage and trends and otherwise measure the effectiveness of the services.

Sharing Your Information With Other Companies

We will not share your Personal Information outside the Company except in the following limited circumstances which you consent to:

When we contract or partner with a third party to provide services on our behalf, which we do for Website development and maintenance and providing you the service. We require all third parties to process your data in accordance with this Privacy Policy and as permitted by applicable data protection laws.
In connection with the sale of a business (including merger, acquisition, or sale of all or a material portion of its assets, change in corporate control, or insolvency or bankruptcy proceedings).
To enforce our Terms of Service or rules, to ensure the safety and security of our users and third parties, to protect our rights and property and the rights and property of our users and third parties, to comply with legal process, including judicial warrant, rule, order or subpoena or in other cases if we believe in good faith that disclosure is required by law or regulation.

In addition, we may share Non-Personal Information and anonymized and aggregated data sets with third parties, alone or in combination with the Non-Personal Information of other users.

Your Controls and Choices

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your Information. You may request access to the Personal Information we hold about you and that we amend or delete it. You may exercise your controls and choices, or request access to your Personal Information, by contacting us at privacy@puzzle.io or following instructions provided in communications sent to you. If you have questions regarding the specific Personal Information about you that we process or retain, please contact us at privacy@puzzle.io.

Children's Privacy

We do not seek or knowingly collect any Personal Information about children under 13 years of age. If we become aware that we have unknowingly collected Personal Information from a child under 13 years of age, we will make commercially reasonable efforts to delete such information from our database.

If you are the parent or guardian of a child under 13 years of age who has provided us with Personal Information, you may contact us to request it be deleted.

Data Security, Integrity and Retention

Please note that Information you send to us electronically may not be secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential Information to us. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your Personal Information for the length of time needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required, or for the establishment, exercise or defense of legal claims, or for legitimate businesses purposes, or as provided by law.

Updating This Privacy Policy

We may modify this Privacy Policy from time to time in which case we will update the “Last Revised” date at the top of this Privacy Policy. If we make changes that are material, we will use reasonable efforts to attempt to provide notice to you and, where required by applicable law, we will obtain your consent. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on the Website, or by other means, consistent with applicable law. However, it is your sole responsibility to review the Privacy Policy from time to time to view any such changes. The updated Privacy Policy will be effective as of the time of posting, or such later date as may be specified in the updated Privacy Policy. IF YOU DO NOT ACCEPT AND AGREE TO THIS PRIVACY POLICY, INCLUDING ANY CHANGES, THEN YOU MUST NOT ACCESS OR USE THE WEBSITE.

Your California Privacy Rights

This Privacy Policy describes how we may share your Information for marketing purposes. It applies to all users of the Website, including California residents.

If you are a user of this service and a California resident under the age of 18, you may request to have your posted content or Information removed from the publicly-viewable portion of this web site by emailing us at privacy@puzzle.io or contacting us directly. Content or Information may not be removed from our systems or databases. In certain situations, content or Information cannot be removed.

As a California resident, you may contact us with any questions or to request a list of third parties to whom we may disclose Information for such third parties’ marketing purposes and the categories of Information we may disclose. See How to Contact Us below.

How to Contact Us

Any questions or concerns regarding the use or disclosure of Personal Information should be directed to the Company at privacy@puzzle.io.

You may contact us regarding the Website or this Privacy Policy at: 2810 N Church St PMB 17788 Wilmington, Delaware 19802-4447 USA or by e-mail at privacy@puzzle.io.